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Am I required to have an account with TrustPay?

– No, you are not.

How can I make a payment via TrustPay?

– On the merchant´s website  you can choose between two payment options – card payment or bank transfer.

Card payment

– You will be redirected to TrustPay Gateway and asked to enter the requested data from your card.

Bank transfer

– You will be redirected to TrustPay Gateway and asked to select the bank you have an account with – by clicking on the bank’s logo. Choose ‘pay now’. After being redirected to your bank’s internet banking, carry on in confirming the payment as in case of any standard payment.

(In certain banks , you will find a pre-filled order form, whereas, in other banks, you will have to enter all the payment data by yourself.) 

I wish to pay by Instant bank transfer but my bank is not displayed by TrustPay. How shall I execute the payment?

– After being redirected to TrustPay Gateway, click on the option ‘other bank’.

The gateway will display the payment instructions. Use these data when confirming a transfer order in your bank. However, such payment is not instant; it may take several days for the money to be credited to the merchant’s account.

Why shall I execute the payment order via TrustPay?

– Payments via TrustPay are being executed instantly, i.e. the merchant is informed about the successful payment within minutes. Thus, the merchant is able to provide, without delay, the goods or services you have paid for.

In which currency can I pay?

 Card payment

  – A card payment can be made in any currency. The merchant will receive the money in the default currency.

Bank transfer

  – A  bank transfer should be paid in the currency in which the merchant’s prices are set on the web page.

(Exceptions: If the merchant uses Multicurrency service, TrustPay Gateway will display the local banks of any country you select, so you can also pay in the local currency. Such money transfer will be executed instantly.)

How much will cost a payment via TrustPay?

– As a paying customer, you will be charged NO fee by TrustPay for payments executed via TrustPay Gateway.

Is it safe to pay via TrustPay?

– TrustPay is regulated by the National Bank of Slovakia and is a member of VISA, MasterCard and UnionPay. Payment operations are processed on secured certified platforms meeting the highest PCI DSS safety standards.

If you pay by a bank transfer, all the sensitive data (account data, passwords, etc.) are entered in the safe environment. Neither the merchant nor TrustPay has access to these data.

If you pay by card, the sensitive data from your card (card number, CVV code, date of expiry) are automatically encrypted after the transaction has been confirmed. Neither the merchant nor TrustPay has access to these data.

Can I make a card transaction via TrustPay?

– Yes, you can use any MasterCard or VISA card.

Can I make a cash payment via TrustPay?

– No.

Can I pay by cheque via TrustPay?

– No, you cannot. TrustPay does not support payments by cheque.

Where can I make a payment via TrustPay Gateway?

– Search for the following logo on merchant´s websites.

or

 

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