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What does TrustPay offer?

– By integrating TrustPay Gateway a merchant doing business in e-commerce or  other areas can accept payments from customers quickly, safe, and in a simple way. The individual services offered are specified in section Our services.

How does TrustPay Gateway work? Can I test it somewhere?

– You can test TrustPay Gateway at: https://www.trustpay.eu/demoshop/. If you select a payment option, you will be redirected to TrustPay Gateway, where you can see the entire payment process from the view of a payer.

During the integration process, you can create an access to the test environment.

Am I required to use all the services offered by TrustPay?

– No, you are not. You are free to choose the services you need.

How can I start processing payments via TrustPay?

– Please, contact TrustPay customer support. You will be given all the necessary information and documents, including the technical documentation.

How much time is needed for integration? When can I start using TrustPay Gateway?

– As soon as the gateway has been fully integrated, you can start accepting payments from your customers. The integration process usually takes 3 to 7 working days.

What fees are charged by TrustPay?

– TrustPay charges the fees for incoming payments as agreed in the relevant agreement, i.e. on an individual basis. The fees for outgoing payments and other services are set in Price list.

At which bank shall I have an account to be able to use TrustPay Gateway?

– You can have an account at any bank. TrustPay operates on the principle of instant incoming payment processing. This means that you can have an account at TrustPay to which all incoming payments paid via TrustPay Gateway by your customers will be credited. You will have an access to this account via TrustPay Internet Banking, enabling standard payment operations.

Can I also accept payments from abroad?

– Yes, you can. Payments from payers can be accepted from any country.

How shall I know that I have received a payment via TrustPay?

– TrustPay will, without delay, notify you of each incoming payment credited to your account. Such notification will be sent directly to your system and/or via email.

Is TrustPay gateway safe?

– TrustPay is regulated by the National Bank of Slovakia and is a member of VISA, MasterCard and UnionPay. Payment operations are processed on secured certified platforms meeting the highest PCI DSS safety standards.

Neither the merchant nor TrustPay has access to the sensitive data of customers (e.g. credit card number, CVV code, account details, access data, etc.).

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