FAQ - Card Payments Services

Yes. TrustPay offers Card Settlement report which is sent automatically with each settlement you receive from us for your processed card transactions. This report contains a table with the summary calculation  of the settlement amount you received to your bank or TrustPay account, balance of rolling reserve account and a table  with the full list of transactions, refunds, chargebacks and fees. In case, you are interested in this service, please, contact our customer support or your account manager.

According to what kind of partner of TrustPay you are, we offer two options:

• For direct merchants: The report is generated in an .xls (Excel) file format and can be sent to an email address which you provide us
• For PSPs: The report is generated in .csv file format and the report always consists of two .csv files (summary file and a file with the list of transactions). The report is generated for each PSP merchant separately. These reports can be downloaded from TrustPay via FTPS method of connect to shared folders. For more details regarding the setup, please, contact your account manager.

No. You can receive the Card Settlement report for the whole company to one email address only. In case more people would like to access the report, we advise you to create a group email address.

The report will be available between 3- 5 p.m. on the day when your settlement is paid out.

The description contains a specific reference number (e.g.TP000403853), which is also stated in „Merchant Settlement Summary“ in your Card Settlement report. This reference number enables you to pair the received settlement payment with the Card Settlement report and transactions contained in it.

Yes. You can easily download the Card Settlement report manual here.

Yes. TrustPay offers Monthly Statements which are sent automatically, on the first working day of each calendar month, for the period of previous month. This report contains a table with the opening and closing balances on your MIDs, movements on the MIDs during the month and balance of rolling reserve accounts. In case, you are interested in this service, please, contact our customer support or your account manager.

You can find the manual for the Monthly Statement here.